1. Complaints аnd Grievances
Erdene believes in direct dialogue to resolve issues with real solutions. Stakeholders are invited to report concerns about company activities directly to us. Formal dispute resolution processes in accordance with applicable laws are in place through Local Cooperation Agreements.
Any issues or concerns are addressed through ongoing dialogue and listening, in accordance with company protocol and cultural sensibilities.
Enquiries can be submitted in a written letter, e-mail or on the Company grievance form to:
- Attention: Community Relations Department, Erdene Mongol LLC,
- Postal address: Erdene Mongol LLC Building, United Nations Street 6/6, Chingeltei District, Ulaanbaatar Mongolia
- Tel: +976-11-319758
- Email: firstname.lastname@example.org